FAQs

With a goal of providing a superior music festival environment, and outstanding customer service to our fans, we also have a responsibility in providing the same standards for the levels of safety and security to everyone who enters through the gates of Tree Town.

The well-being of our patrons has been, and always will be our top priority.

With that in mind, and in an effort to enhance security measures at Tree Town, we have enforced the clear bag policy in the festival bowl.

Similarly to football stadiums and many arenas across North America, up to 14” x 17” clear plastic totes, standard one-gallon freezer bags and small clutches and purses will be permitted, while items such as backpacks, large purses, and coolers will be prohibited. Please leave larger bags and items in the campgrounds.

For further information on this new customer safety policy please email [email protected]

 

 

Yes. Children 12 and under are free with a General Admission ticketed adult. If you are VIP ticket holder, you MUST purchase a VIP ticket for your child.

 

 

No. Please keep your furry friends at home.

No. If you bring a backpack or large purse, you will be turned away at the gate to return those items back to your campsite. Please see our Clear Bag Policy for more details.

Anyone 21+ will need to get a wristband at the ID checkpoint. Those without the wristband, will be refused service.

 

 

No outside food/beverages and coolers are allowed into the festival bowl. The campgrounds are okay.

Gate Times
Thursday, May 23 – 6:00pm – 12:00am
Friday, May 24 – 2:00pm – 12:30am
Saturday, May 25 – 2:00pm – 12:30am
Sunday, May 26 – 2:00pm – 12:30am

 

 

No. Propane fire pits or barbecues are allowed. If you decide to bring a propane fire pit or barbecue, you must bring a fire extinguisher.

 

Yes! There will be dozens of restrooms in and around the campgrounds along with designated shower areas. Showers are $5, cash only.

 

 

No. There are water hydrants and sewer dump stations around the venue.

 

Yes. You MUST have a 4-day wristband to camp or be in the campgrounds. Single-day wristbands are not allowed in the campgrounds. Kids 12 & under are FREE!

 

 

Generators that are built into your camper/RV are allowed. All generators are to be shut off by 1am.

 

Early Camp Check-In: Wednesday, May 22 | 2pm-9pm

Regular Camp Check-In: Thursday, May 23 – Sunday, May 26 | 8am-9pm

 

Please note: After 9pm, you will be escorted to the overnight parking and allowed entry into the campgrounds the next morning. Please plan accordingly to avoid this.

 

All patrons must enter through the Main Entrance ONLY, located off County Road B20/Airport Blacktop South of Forest City.

The main entrance opens Thursday-Sunday from 9AM-10PM.

Wednesday, May 22 – Sunday, May 26 from 10AM-10PM

No refunds. All sales are final. 

If you would like to renew your ticket(s) for 2019, please visit the information booth on site or by your account via web and over the phone. Renewals end June 6 at 11:59pm.

Anyone over 30 years old does NOT need to get an alcohol ID wristband. Those who are 21-30 years old, WILL need to get an alcohol ID wristband on site before purchasing alcohol at the ID check booths. Please have your ID on you at all times.

If you purchased your tickets before May 9, they will be shipped to the address listed on your account. If you purchased after May 9, your tickets will be available for pickup at the Will Call booth located at the main entrance.

Please note, there will only be one main entrance this year.

Lost & Found will be located at the Information Booth in the Festival Bowl.

Before campers arrive, please have the following ready:

  • Put your camping sticker on the upper left corner of your windshield.
  • Please know your exact campsite number for easy direction.
  • You MUST have a 3-day wristband to enter and stay in the campgrounds. Single-day wristbands are not allowed.

There will be two entrances into the festival bowl. One located by the South Party Time Camping and the other located at the main entrance.

Yes! There will be several restrooms in and around the campgrounds along with a restroom trailer and luxury portable restroom in the festival bowl.